Dhiraagu reveals cable repair vessel to arrive April 25, discusses compensation
22 Apr 2012, 11:32 AM
Minivan News
Dhiraagu has said it does not wish to speculate on a date for the completion of repairs to a damaged section of submarine cable that has severely impacted its internet services over the last week.
The local telecoms group said that until repair work commences on April 25, the company would not be able address the scale and cause of the damage to a section of cable based 26 kilometres from the Sri Lankan coast. However, a spokesperson stressed to Minivan News that the cause of damage to the cable was being seen as an “accident” at present.
Company Chief Executive Ismail Rasheed today told local media that Dhiraagu would be providing compensation for customers affected by the disruption to its internet services as it works to increase capacity.
Dhiraagu has been looking for so called “diversity routes” since the damage occurred to the cable last Wednesday (April 18), forcing it to provide a “degraded” service to its internet customers, whilst prioritising e-mail and browsing services.
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