Dhiraagu reverses speed drop after customers complain
Customers found their internet speed would drop to 256kbps after a fixed allowance.
07 Jul 2018, 9:00 AM
Local telecom giant Dhiraagu has reversed changes made to its fixed broadband packages that dropped speed after a “fair usage allowance.”
With effect on July 1, some customers found that their internet speed would drop to 256kbps after a fixed allowance that ranges between 30gb to 500gb a month.
The “throttled” speed was previously 1mbps.
The move prompted a barrage of complaints with many customers saying it amounted to a degradation of a paid-for service without consent.
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